FAQ

• What items are not accepted for shipment?

Some examples of excluded items are: Explosives, flammable liquids, and illegal substances. Please contact the support team for a detailed item list.

• Do you provide any packing services?

Yes, our professionals pack your items using top-quality materials to reach safely.

• Do you ship internationally?

Yes, we do serve internationally to many countries around the globe.

• Do you handle fragile items?

Yes, we do handle fragile and delicate items with utmost care.

• What mode of payment does your company accept?

We accept E-Sewa, Khalti, IME Pay, bank transfers, and cash payments.

• Do you charge anything extra for an express?

Yes, express services are charged at a premium rate. Please contact us for a quote.

• Do you have refunds if my shipment is delayed?

Refunds depend on the nature of the delay. Please refer to our terms and conditions for details.

• What should I do if my shipment is lost or damaged?

Please contact our support team immediately with your tracking ID. We will assist you with claims and resolution.

• Is it possible to change the delivery address after booking?

It may be possible to make changes in the address if the shipment has not been dispatched. Please contact us as soon as possible.

• What should I do if my tracking ID isn't working?

Make sure you have entered your ID correctly. If this doesn't work, call our support team.

• Do you offer any discounts for bulk shipments?

Yes, we have special pricing for bulk shipments. Please contact us for more information.

• How can I reach customer service?

You can reach us by phone, email, or through our website contact form.

• Do you offer insurance for the shipment?

Yes, shipment insurance is available at extra cost. Please ask during booking.

• Is it possible to book a pickup at my home or office?

Yes, pick-up service is possible. Please inform us while booking.